Support
We read everything that arrives.
Tell us which iPhone and Apple Watch you have, and what you saw. If it is about a number on screen, the time it happened helps a great deal.
Common questions
My curve is empty
WE-IN needs a few hours of wear before it can draw anything — it works from half-hourly readings, and a curve needs at least two of them. If you have just installed it, give it a morning.
Do I need the iPhone app?
No. The Apple Watch app computes everything on its own. The iPhone app adds history, the Weekly Read and meal photographs.
Does WE-IN measure blood sugar?
No. It does not measure anything in your blood. It reads heart rate, heart-rate variability, sleep and movement, and reports how long your body takes to settle after eating.
How do I delete my data?
In the app: You → Privacy → Delete everything. It removes your account and history from our servers and from your devices. Your Apple Health data is not affected.
How do I cancel my subscription?
In your Apple Account settings, under Subscriptions. Cancelling there stops renewal; we cannot cancel it for you.